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Handling Challenging Situations with a Customer-Focused Mindset By : Terence Traut
Customer service often means dealing with angry, frustrated, or rude customers. Dealing with those customers effectively can often make or break a company. This article presents a five-step process for dealing with difficult customers.
Hit The Jackpot With Customer Complaints By : Allyn
Our most powerful instinct is to avoid customer complaints, but they may be the best thing that happens to your business. Here’s why...
How To Beat The Competition…Provide Better Service By : David Mclauchlan
So now you know that even if you have a home based business, you still have competitors. If you want to make money at home....
What's The Customer Service Buzz About Your Business? By : Tim-Knox
If you're a regular reader of this column you know that my number one pet peeve is bad customer service. Nothing chaps my backside more than paying hard-earned money for a product or service only to have the provider of said product or service become
How To Handle Customer Billing Snafus By : Tim-Knox
Seriously, whether the client owes you the money or not is a moot point. Yes, you made an accounting mistake, but if the client agreed to pay you a certain amount each month in exchange for certain services rendered,
The Golden Rule of Customer Service By : Dana Wallert
Can the simplest life lessons apply to our sales careers?
Customer Service Is Now Customer Care By : Richard Saporito
As I waited for an answer to my VCR inquiry from a stereo company, the recording stated a “customer care” representative would be available shortly. At that moment, I realized it’s finally catching on everywhere. With aging baby boomers, world events and additional pressures in today’s society; it is “customer care” that has evolved in our economy. We have moved from a manufacturing economy to a service economy and are currently leaning towards a “servicecare” economy. As we ...
Health and safety at work By : Nash b
Not many would be aware of this, but the government has legislation for health and safety of people at work. The Health and Safety at Work etc Act 1974 requires the employers to have proper health and safety management systems at work.
Party Your Boss Will Love By : George Meszaros
Just because a party supposed to be fun it doesn’t mean you don’t have to take planning it seriously. Yes, the more carefully you plan your next party the more likely it becomes the party your friends will talk about for a long time to come.

What makes a good party? The right answer is “It depends.” Yes, it depends on what the party is supposed to accomplish. You must know the purpose for your party. Based on the reason of your party you can start planning. If you want to ...
What has customer service got to do with Ebay? By : Dan Lim
If you want to run a full-time business earning 6 figure income on ebay, you should start thinking about customer service in a big way.
The Golden Rules Of Customer Service By : Kristie Tamsevicius
Everything I know about customer service I learned from working at McDonalds as a teenager. Hard to believe, but true! In this day of highly competitive cyber business, the companies that will succeed will be those that offer superior customer service. The value of a lifetime customer is immeasurable. So once you get a customer, how do you keep him? The answer is killer customer service! Here are some of the secrets that have made McDonalds the success it is today!

*Servi...
Taxpayer Advocate – Customer Service at the IRS By : Richard A. Chapo
Every business has a department that deals with complaints from customers. At the IRS, this department is known as the taxpayer advocate office.
Awesome Customer Service Requires a Three Pronged Attack By : John Stanley
The perception in the marketplace, according to research, is that customer service is declining. Whether consumer expectations have increased or services have declined over the last few years is debatable. The fact is, perception is truth, in the consumers’ eyes.
7 Positive Ways to Turn Complaints into Assets By : Allyn
It's difficult to reach your buisness goals if you don't have the right materials and/or the information to help your buisness reach the success it's capable of. These seven helpful sugestions will boost your buisness to new levels.
Good Customer Service - Would You Like Fries with That? By : Cathy Warschaw
Tips on practicing good customer service.
Top 10 Telephone Skills By : Cathy Warschaw
Help your employees build great telephone skills using these Top 10 tips.
People Skills Magic in 7 Steps By : Peter Murphy
7 ways to develop your people skills - there are some basic guidelines to how to have good people skills. The following list explains certain qualities on should have to be considered in possession of good people skills.
House Cleaning Business - The Professional Business By : Gail Metcalf
Most people get into house cleaning to earn some extra
money. You may have family, friends and neighbors as your
regular clients. Are you ready and motivated to take your
part-time business to the next level?
6 Steps to Effective Customer Relationship Management By : Ettione Stuckey
CRM is critical, because research has proven that it’s significantly more cost effective to keep existing customers than it is to acquire new ones. Basically, this fact is the driving force behind this industry. Companies spend money on CRM software and services to manage their valuable customer relationships. CRM allows you to target your customers by the items they buy, making it easier to up-sell and cross-sell them on other products.
Is Bad Customer Service Killing Your Business? By : Tim Knox
It's time to beat the old bad customer service drum again. I know, I'm sick of beating the drum, too, but as long as bad customer service runs rampant through so many businesses I feel it is my entrepreneurial duty to bring it to your attention. So grab a pew and prepare to listen to the sermon I've preached before: bad customer service is the bane of business. If the Almighty smote down every business that dispenses bad customer service, the world would be a much friendlier,...
How important are your employees? By : Jeremy L. Knauff
Value of customer service
Customer Focus Teams By : Richard D S Hill
To be more responsive to customer needs, emphasise customer satisfaction, develop closer relationships with their customers and flatten the management structure some companies have adopted Customer Teams or Customer Focus Teams. These are cross-functional, customer focused teams exist to provide customers a ‘one-stop shopping’ service.

Teams have complete ownership of their accounts, with each team empowered to decide how to work with each of their customers and bring toge...
Quality of Customer Service is Most Important By : James Hunt
For those of you who are working in a customer service industry, the quality of that customer service itself is the most important aspect of the job. People...
Customer care. Do you really care? By : Julia Ramyalg
What is the most important thing in your web design business that builds it and makes stronger every day? Your web site content and promotion? Portfolio? Computers and software? Your customers. You can make them happy working for your business success. How? Just care about them and they will do the rest.
Do You Really Know How to Treat Your Customers? By : L A Parmley
Discover tips for providing excellent customer service to your clients. Turn your clients into raving fans!

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